Exchange Procedure:To initiate an exchange, kindly follow these steps:
- Visit our dedicated return portal here.
- Provide your order ID and the email address used during the purchase.
Terms for Order Exchange:
- Requests for exchange must be made within 30 days after order fulfillment.
- We offer replacements for missing or incorrect orders sent.
- Damaged items are covered under warranty for 30 days only.
- An exchange fee of 10% will be applied to retain the original item.
- Exchanges involving more than 3 items will not be processed.
Refund Policy:
- Approved refunds will be issued in the form of Store Credit only.
- Follow the online guidance to initiate a refund process, ensuring you have your order number and purchase email at hand.
Terms:
- Requests for exchanges must be made within 30 days after order fulfillment.
- Refunds, if approved, will be issued in the form of store credit or a voucher.
- In the case of incorrect size/color, missing, and/or damaged items, a resend will be made to the original address.
- A restocking fee of 10% will be charged to retain the original item, calculated based on the paid price and deducted from the refund amount.
- Exchanges involving more than 3 items will not be processed.